Feedback Zone

OUTSTANDING customer support
BUILT to last
EXCELLENT warranties

The Pro was the perfect choice for me

“I have recently installed the Murelle Pro HE 30kW and am extremely happy with it. My flat is small and finding a suitable space to house the boiler was an issue. The Pro was the perfect choice for me because it was small enough to be housed within one of the kitchen cupboards.”

The 10 year warranty was also a big plus for us.

“We are a household of seven, and needed a boiler that was not only reliable but that could also withstand the constant demand for hot water that comes with having five children! We are very impressed with our Murelle Elite boiler, it meets our needs perfectly and has been a very cost-effective solution for us. The 10 year warranty was also a big plus for us.”

Sime were Outstanding

“I can’t praise the service and speed with which Sime responded to my call out regarding my Murelle HE boiler. When you purchase any mechanical, electrical or gas equipment, the warranty is a large part of the deciding factor. However, you do not understand the true value of the warranty until you have to use it. All I can say is that when it came to my in-warranty repair, Sime were outstanding. Sime’s policy is to have an engineer out within 48 hours of call out, but they actually had an engineer out to me within two hours of my call. All personnel involved with my repair should be commended for their efficiency and courtesy in relation to this matter.”

I was surprised at how easy the Installation was

“We recently purchased the Murelle Advanced HE 40kW. I’m very pleased with it. I was surprised at how easy the installation was to be honest. It came with a 5 year warranty but there was an option to extend this to 10 years which was nice.”

I have been really impressed by the Elite HE

“We have solar panels so we wanted a heating and hot water solution that would work with solar thermal. I hadn’t heard of Sime before they were recommended to us by the installer, but I have been really impressed by the Elite HE, it has all the technology we need, plus it is so quiet!”

It really was that simple to install

“I’ve fitted hundreds of boilers in my career, but having just fitted my first Sime boiler, I have to say I was so impressed. The brochure said ‘box to wall in 10 minutes’ which I took with a pinch of salt. But it really was that simple to install. I was pleasantly surprised.”

I was impressed with the support I received

“I’ve had my Sime boiler for over seven years now and never had any problems at all until recently. It was a minor issue and I was impressed with the support I received. I have an extended warranty and when I called the customer support line, they were able to tell me what was wrong over the phone and arranged for a Sime engineer to come out to me within 48 hours.”

They responded really quickly

“I had a product query and sent a Facebook message to Sime. They responded really quickly and not only gave me the product information I needed but also gave me contact details for a number of a local Gas Safe registered installers that could fit it too.”

The whole process was so simple

“Had a great experience with Sime, can’t praise them enough. I had the Murelle Pro HE 30 installed and the whole process was so simple, it was great. What I like most it that it looks good! It blends in well with my kitchen there was no need to box it in so that it wasn’t an eyesore.”